I need to return a damaged/defective item...what can I do? Kay July 17, 2018 23:10 Updated Follow Oh no! That’s super unfortunate, but we can certainly help! To begin processing your replacement, please contact firstname.lastname@example.org. One of our fantastic customer service team members will assist and make it right! Related articles 1.5X Store Credit! What's the process for returning or exchanging my Elephant Pants? Wear and Care Instructions New Canadian Shipping Rates! Comments 0 comments Please sign in to leave a comment.