I received the wrong item. How do I get the correct item? Antonio Polanco February 12, 2017 16:35 Updated Follow If this happens, we’re very sorry about that! Just contact us at firstname.lastname@example.org. We’ll make sure to get the right item(s) out to you ASAP! Related articles If I already exchanged an item can I then return it? What does "unfulfilled" mean? I’m a retail store owner and am interested in selling Elephant Pants. What's the next step? I can’t find the current location of my order. Can you tell me where my order is? Comments 0 comments Please sign in to leave a comment.