What's the process for returning or exchanging my Elephant Pants?

Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since the delivery date of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items damaged through wear are not eligible for return.

To begin processing your return and request a USPS return shipping label, email us at support@theelephantpants.com. Once you receive your return label, you must drop it off at the post office (or your mailer) within 7 days to remain eligible for a return.

 

Feel free to review our return policy in its entirety here: www.theelephantpants.com/pages/return-policy.

 

 

You can also call us and make the return request over the phone by calling our support line 800-676-8109. Our line is open from 9AM-6PM EST every day!

 

 

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